BWML Harassment Policy

BWML have in place a Harassment Policy which is aimed at protecting our staff, customers and visitors.

BWML Harassment Policy

Terms and Conditions

We want you to enjoy and relax during your time with us, not burdened by rules and regulations. However it is important that it is clear to everyone what is and isn't permitted on site to avoid any confusion or conflict. It is also vital that you, as the customer, understand your rights and responsibilities and, at the same time, BWML's rights and responsibilities as the marina operator. From applying for a mooring to selling your boat and much more, these terms and conditions and accompanying forms should tell you everything you need to know. Take the time to read them and understand them. If you have any questions please do not hesitate to get in touch.

For further general information about boating please visit the British Waterways website at www.britishwaterways.co.uk

BWML Notice to terminate contract
BWML Contract application form
BWML Change of details
BWML Berth sublet application
BWML Sale on berth application form
BWML Sale on berth and brokerage definitions
BWML Terms and conditions

Company Mooring Fees

We offer a wide range of mooring products across the country in a variety of locations. From residential berths with secure car parking to a simple leisure berth, we have something for everyone at a price to suit you. This comprehensive list shows clearly all the fees at all our marina sites.

Mooring Fees 2011-12 from 1 April 2011

Mooring Definitions

Across the country, the wide variety of marina sites we operate enable us to offer a range of mooring types to our customers. Here you can find the definitions of the different mooring types and the range of facilities and services you can expect to receive for each product. Please note that not all products are available at all our marina sites.

BWML Mooring Types Summary Document
BWML Berth Definitions Feb 2012

Pricing Policy

Every year we undertake a thorough review of our mooring fees and the market in which we are operating. We believe it is important to be open and transparent with our customers as to how the fees are set each year. Here you can read the Pricing Policy in full. Copies of our research each year is available on request from Head Office.

Pricing Policy 2012

Customer Service Standard Delivery and Complaints Procedure

We believe it is vital to deliver great customer service. The Customer Service Standards are our commitment to you, outlining the level of service you should expect to receive from each and every one of the team at BWML. If however you feel it neccessary to make a complaint our 'If you have a Complaint' document will guide you through the correct process and give you all the information you need.

Our Customer Service Standard
If you have a complaint

Customer Comment Card Procedure

We love getting feedback from our customers and visitors. It is so important to be able to praise our staff when they do something well and, even more importantly, to know when we need to improve. It is only through feedback from you that we can continue to do this. Customer Comment Cards are available at each site and from Head Office. Here you can read more about what happens to your Comment Card when we receive it and how we will communicate with you. We look forward to hearing from you.

BWML Comment Card Procedure

Privacy Policy

BWML  takes the privacy of it's users very seriously.